Job Circular for Call Center Trainer [Night Shift]

Call Center Trainer
[Night Shift]

Salary Range: BDT 25,000 - 35,000.

About

DigiFea is your one-stop shop for a wide range of outsourcing services. We help businesses grow faster, provide simpler and more personal customer experiences, and build stronger customer relationships.

Position Overview

Team DigiFea is looking for a skilled Call Center Trainer with exceptional communication skills, outstanding training abilities, and the expertise to develop and deliver impactful training programs. The Trainer will play a key role in enhancing team engagement, boosting productivity, and ensuring the retention of new and existing team members by organizing and delivering high-quality, engaging training sessions tailored to their needs.

Responsibilities

  • Develop and deliver training programs to help employees excel in their roles.
  • Conduct training sessions on customer service, personal development, and other key areas.
  • Work with management, manager and project coordinator to understand training needs and changes in policies or procedures.
  • Lead group sessions, workshops, and one-on-one training to build skills like product knowledge and software usage.
  • Track and report trainee progress to evaluate the effectiveness of training programs.
  • Keep accurate records of all training activities and trainee performance.
  • Conduct role-playing activities to enhance communication and problem-solving skills.
  • Ensure the training environment supports learning and aligns with department goals.

Requirements

  • Must be fluent in English (Must have excellent speaking and listening skills).
  • Proven experience as a Call Center Trainer or similar role.
  • Presentations skills and attention to detail.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Knowledge of call center operations and best practices.
  • Proficiency in using training tools and software.
  • Proficiency in MS Office, particularly Excel and PowerPoint.
  • Energetic and passionate with the ability to motivate others.

How to Apply?

Please include a cover letter with your CV.
𝐄𝐦𝐚𝐢𝐥: info@digifea.com
𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐛𝐣𝐞𝐜𝐭: Applying as a Call Center Trainer – [Night Shift]

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Call Center Trainer

      Full Name *

      Email Address *

      Phone Number *

      English Fluency Level *

    How long have you worked in an international call center, and have you held a similar role in the past? *

    Why do you believe you are a good fit for this position? *

      Your Message *

    Upload CV .pdf format

    Sending your CV will make things easier for us to qualify your application

    After receiving your application, our HR team will review your CV, contact you, and schedule a physical interview.

    Other Benefits

    • Attendance Bonus.
    • Dinner Allowance.
    • Transportation Allowance.
    • USA Federal Holiday.
    • Festival Bonus.
    • Yearly Bonus 24,000 BDT.
    • Advance Salary/Loan Facility
    • Salary Increment Every 10 Months.
    • Unlimited Tea/coffee During Office Hours.
    • Daily Snacks Will Be Provided.